Journals of Journeys Journals of Spiritual, Emotional and Life-Altering Journeys

8Aug/10Off

Chuck Albert, Rob Jeffries, Michelle Jeffries, Accurate Auto

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Accurate Auto - beware (Chico)


Date: 2010-08-07, 10:18PM PDT
Reply to: comm-bw3tp-1886874066@craigslist.org [Errors when replying to ads?]

This is a warning for everyone in the Chico area. Accurate Auto at 2246 Esplanade, Suite A, Chico, CA 95926 (the old Big O tire store) is not the customer oriented auto repair shop they advertise and jeopardized my sons' and my life due to their negligence. Don't risk your life by entrusting the care of your car to them.

On March 19, 2010 I took my 2005 Hyundai Sonata in for the manufacturer's recommended 60K mile service. They were fast and efficient - or so I thought.

Fast forward to Saturday, June 19, 2010 when I was on a road trip with my sons down in Death Valley. We were due back late that evening, but as we came up over the pass, 5000 feet above sea level, the check engine light came on and the car stalled. Knowing that being stranded in temps exceeding 116° that day, our lives were at risk. Coasting several miles down to sea level at speeds that exceeded 80 mph at points, I coasted into the Stovepipe Wells General Store and Fueling station parking lot. We spent several hours on the pay phone outside the lodge across the street before we could make arrangements for a tow the following morning.

On Sunday (Father's Day, which we missed out on celebrating with my husband, sadly), my sons and I were towed down to Harbor Hyundai in Long Beach, the only location I could find where the service shop would be able to get us in first thing Monday morning.

Shortly after 9 am Monday, July 21, I spoke to the Harbor Hyundai service advisor who said that the crank shaft motor sensor had gone out. Thankfully it was covered by the extended warranty I had the foresight to purchase and they would have the car fixed by early afternoon. Shortly after lunch, the service advisor called back saying that the timing belt assembly needed to be replaced. That was what should have been done when the car was serviced back in March when Accurate Auto serviced the car. He went on to say that the balance shaft belt (shown below), one with rubber teeth on it, had deteriorated, some of the teeth falling off, which caused the sensor to malfunction. While the sensor was covered, the timing belt replacement was not. He felt that I might be able to make it back, but it would have to be replaced soon. Since it was labor intensive job, it would cost even more to do it later than if they were to do it while the area was open for the sensor replacement. I authorized the repairs and picked the car up at the close of business.

Since it was rush hour, I waited it out until the roads weren't gridlocked with commute traffic and several hours after dawn Tuesday morning, arrived home.

On Thursday, July 8, 2010 armed with my owner's manual, the invoices from when Accurate Auto serviced the car in March and Harbor's invoice from a few weeks prior, the towing invoice (over $1300 as the tow was over 280 miles - the towing company was kind enough not to charge me for both ways), and the parts that were replaced by Harbor Hyundai, I went in to Accurate Auto and talked to the service manager, Chuck Albert. I didn't have to introduce myself, he remembered me from when they serviced my car back in March. I showed him their (Accurate Auto's) invoice where it said that the timing belt assembly was checked and that the belts were listed separately beneath as "ok", then pointed to the page in my manual under the 60K mile service section and showed him where it showed the belts were to have been replaced. He excused himself and went to check with the shop's All Data database which he explained most mechanics refer to. Sure enough, All Data showed the belts should have been replaced at that time, too. I then showed him the cracked v-rib belt (shown below) that was checked off as "ok" and he admitted that even if the belt was "ok" back in March, the cracks seen in the belt (see below) could not have been as numerous in the period between March and when Harbor replaced them in June. I also showed him the deteriorated balance shaft belt with some of the teeth still intact, others frayed and at the bottom of the bag Harbor put the parts into. I relayed what the service advisor at Harbor Hyundai told me, that if the timing assembly belts had been replaced, that balance belt would have been replaced, too, and the breakdown I experienced in the desert would have never happened. Mr. Albert agreed, admitting that they were responsible for the problems I experienced and additional expenses.

I had provided him with an itemized invoice for all additional expenses I incurred as a direct result of the breakdown. They were not unreasonable, I did not include loss of wages or emotional distress, simply the towing bill, lodging, and the additional expense of dining out over what I normally spend for groceries, as well as the additional miles I had to drive because of the repairs. He took copies of the paperwork and said that he would give everything to the owner, Rob Jeffries, within the next day. The following afternoon, Friday, June 9, 2010, Mr. Albert called to inform me that he had taken the paperwork and information to Mr. Jeffries who also expressed concern Thursday evening and that Mr. Jeffries would be in contact with me anywhere from within the hour to a week.

On Friday, July 16, 2010 I had not heard anything and called the shop. Mr. Albert was surprised to hear Mr. Jeffries had not contacted me and stated he would again relay my message to have Mr. Jeffries contact me immediately.

The following Friday, June 23, 2010 I called the shop and asked for Mr. Jeffries. The service employee that answered the phone asked for my name and then put me on hold. A few minutes later he came back on the line and said that Mr. Jeffries was no longer there. I then asked to speak with Mr. Albert. When Mr. Albert came to the phone, he claimed he had not seen Mr. Jeffries for "a few days". I happen to know for a fact that on both counts, this information was a fat lie. Regardless, I informed Mr. Albert that since Mr. Jeffries had failed to make any attempt to resolve this issue, that I would have no choice but to pursue legal action.

Immediately after the call, I sent a formal letter of demand and a second copy of the initial invoice requesting reimbursement for expenses. In the letter, I gave Mr. Jeffries until the close of business Friday, July 30, 2010 to contact me and make arrangements to settle this matter or would be filing a law suit.

On Friday, August 6, 2010 the USPS website showed that the certified letter had been refused by the addressee at 12:10 pm that day and was being returned to the sender. As a result, the Bureau of Automotive Repairs (BAR, the California licensing agency), NAPA Auto Parts and AutoCare of which Accurate Auto is an affiliate, and numerous online websites of similar nature have been contacted and formal complaints filed.

Side note: On July 23 after 3 in the afternoon, I posted a negative review on the Accurate Auto Facebook page. As of August 6, the feedback section of their business page on Facebook was hidden. However, the page is still on the internet, copies of it are posted in a number of areas, including my blog located at http://ejourn.net/journal under the entry for August 7, 2010 where further updates on this matter will be posted until it is settled.

I was referred to Mr. Jeffries years ago when I was having problems with an imploding gas tank on my Camry which has since been donated to an automotive repair program. He was referred by a former mechanic for a very large auto dealership in the area who said that Mr. Jeffries was the "last honest mechanic in town." Sadly this no longer seems to be the case. Whether this is because Mr. Jeffries has since taken a step back from the day-to-day operations which are now handled by his brother-in-law, Mr. Chuck Albert, or he has turned the ownership over to his wife, Michelle Jeffries (who is shown as the current owner), I don't know. What I can tell you though is that this negligence is potentially dangerous to you, fellow motorists, and your family. If Mr. Jeffries and his staff are sincere about their commitment to customer service as they state on their website and listing on the Napa AutoCare Center's site, then why have they not taken the steps to settle this matter satisfactorily?

  • Location: Chico
  • it's NOT ok to contact this poster with services or other commercial interests

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7Aug/10Off

Accurate Auto = FAIL

Towed Hyundai Sonata June 20, 2010

CAPTION: 268 mile tow through the desert and into Los Angeles because of Rob Jeffries, Chuck Albert, and Accurate Auto's failure to provide service.

On March 19, 2010 I took my 2005 Hyundai Sonata in to Accurate Auto for the manufacturer's recommended 60,000 mile servicing. Why Accurate Auto? Because back when I had my Toyota Camry and had several instances when the gas tank imploded, a good friend of ours who had been helping us with our auto mechanic needs was unable to do so and recommended Rob Jeffries, the owner of Accurate Auto, to us saying that he was the only mechanic in the Chico area that he trusted.

Since then, the Camry was donated to the local community college because we felt that it was unsafe for anyone else to have it given that we never really were able to figure out what happened to cause the implosions and I bought a Hyundai Sonata. So when it came time for the service and the company I bought my Sonata at had lost their lease and went out of business, I brought it to Rob.

But Rob's gotten bigger, took over the old Big O Tires shop, expanded to selling and installing tires, too. And he's taken a back seat to the hands on he was doing back when I first started going to him, turning the daily operations of his shop over to his brother-in-law, Chuck Albert.

Still, they were quick and friendly, got the service done on the vehicle and I was on my merry way.

Fast forward exactly 2 months later when, on June 19, 2010 I was traveling with my sons through Death Valley before their summer got wicked hectic and we didn't have the time to take a mini-vacation together (and before it got too much hotter in the desert!). As we came over the 5,000 feet above sea level pass that dropped down to Stovepipe Wells in Death Valley, the check engine lights came on and the car stalled. For several terrifying minutes, I coasted down to sea level at speeds that sometimes exceeded 80 m.p.h., turning into the Stovepipe Wells General Store and Fueling Station's parking lot. I tried a few times to get the engine to turn over, but it didn't.

After hours of frustrations, making phone calls to places like Henderson Hyundai just outside of Las Vegas to have them tell me that it was my fault I was stuck in the desert, that I should have never driven my vehicle in there to begin with (I still find it hard to understand where that came from, but I guess that's probably one of many reasons they're going/have gone out of business last I heard), and AAA whose driver overshot us by an hour and didn't get to our location for several hours after being dispatched, we arranged for a tow to Harbor Hyundai in Long Beach, CA, the only place that was able to get the car in first thing Monday morning to find out what was wrong.

Sadly, we missed celebrating Father's Day with my husband and wouldn't see him for several days after as he was scheduled to work for 96 hours (the joys of working for the municipal fire department). With the tension of the unknown, it was probably all for the best we put off celebrating until later in the week. That's another joy of firefighting, the family becomes accustomed to celebrating holidays and special events on odd, off days.

Shortly after nine Monday, June 21st I contacted the service advisor at Harbor Hyundai who was able to tell me that the crank shaft sensor had malfunctioned. They were able to replace it and it was covered under the extended warranty I had the foresight to purchase. We breathed a sigh of relief and tried to spend the rest of our day resting and preparing for the long drive home once the car was fixed.

And then the service advisor called back. He needed my approval to replace the timing belts. The amount of the service was breathtaking - and not in the most gorgeous sunset you've ever seen kind of way. It came to the tune of over $400. He went on to inform me that the belt should have been replaced when the car received service at 60K miles and said that even if I opted not to replace it at that time, it would need to be replaced and would cost even more since the entire front they already had disassembled to access the crank shaft sensor would have to be removed again to perform the replacement. I authorized the repairs and worked at the kink in my neck from the tension.

The car was washed and ready by the close of business. Los Angeles traffic was a bitch. We waited it out until passage was relatively smoother and started off into the night. It took over nine hours and over a half a dozen rest stops catching a half hour here, an hour there, of sleep before we finally pulled in, hours after daylight, safe and sound at home, June 22nd.

On July 8th, armed with the worn belts that were replaced, receipts for the expenses we incurred, a copy of the towing bill (over $1300), and an invoice for reimbursement, I visited Accurate Auto (which happens to be a NAPA AutoCare Center whose pledge, according to their site, is: 

About Our Services

Our business takes quality and customer service seriously. As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to:

  • Perform high-quality diagnostic and repair services at a fair price, using quality NAPA parts.
  • Employ ASE-certified technicians in all areas of work performed.
  • Be dedicated to customer satisfaction.
  • Exercise reasonable care for the customer's property while it is in the shop's possession.
  • Provide a system for fair settlement of customer complaints, should they occur.
  • Maintain the highest standards of the automotive service profession. )
  • where I spoke to Chuck Albert. I didn't need to remind him that they had serviced my Hyundai Sonata, he remembered me. I shared with him, by way of showing the part in my auto manual under the 60K mile service requirements, that according to the manufacturer, my timing belt assembly was supposed to have been replaced. I then pointed out on the invoice they had provided me at the completion of the work the part on it that showed the timing belt was checked but not replaced as stipulated. Mr. Albert stopped me to check with an online database, All Data, to see what they recommended. A few minutes later, he returned to say that All Data did stipulate the same - that the timing belt was supposed to have been replaced. I then explained what happened with the crank shaft sensor's malfunction and subsequent repairs that included the costly replacement of the belt. Mr. Albert then looked at the belts I brought with me:

     Destroyed Balance Belt  
    Above: Balance Shaft Belt

    Closeup of destroyed balance shaft belt
    Above: Close-up image of destroyed balance shaft belt. Note the loose teeth on the white background and the ones still intact on the belt. These had fallen off and interfered with the crank shaft position sensor and caused it to go out, resulting in the engine's failure.


    Above: Packaging from replacement balance belt and other replaced items.


    Above: Ruined v-ribbed belt that was removed from vehicle during Hyundai Harbor's service, the same belt Accurate Auto stated on the invoice I received after the 60K mile service was completed indicating the belt was "ok". Clearly it was not and as Mr. Albert admitted during our conversation on July 8, 2010, could not have become that worn (note the cracks which should be smooth) in just 2 months time and should have been replaced.

    Mr. Albert stated that the service Accurate Auto provided me was negligent and furthermore added that Accurate Auto was responsible for the subsequent engine failure I experienced Saturday, June 19, 2010. He made copies of the invoice from Accurate Auto at the time of the 60K service, Harbor Hyundai's service that was performed on Monday, June 21, 2010, the towing bill for over $1,300, and the invoice I had printed up listing the expenses I incurred as a direct result of their negligence. He said that he would give the information to Mr. Robert Jeffries, the owner of Accurate Auto, that evening or the following morning as Jeffries would be the one to handle the settlement.

    The following day, Friday, July 9, 2010, Mr. Albert called me to tell me that he had seen Jeffries the previous evening, given him the information and paperwork and would be in touch with me. He was unable to say when exactly, stating it could be in the hour or up to a week, but did assure me Jeffries was concerned and would be taking appropriate action.

    When I hadn't heard from Jeffries or Albert by Friday, July 16, 2010, I called the shop and spoke to Albert. He was puzzled as to why Jeffries had not contacted me and stated he would inform Jeffries I had called and expected to hear from him shortly. Another week passed and on Friday, July 23 I attempted to call Rob Jeffries at Accurate Auto. The employee who answered the phone asked who was calling, then put me on hold. Several moments passed and the employee claimed Jeffries had left. I have evidence to the contrary. I asked for Chuck Albert. Several more moments passed after being put on hold and Mr. Albert came on the line. Frustrated and feeling that I was being taken for a ride, I expressed this curtly with Mr. Albert. I informed him that I felt they were jerking me around. Mr. Albert was quick to say if it were up to him, this would have been settled, but he's not the owner and is not able to do so. At that time I told Mr. Albert that I saw no other alternative than to pursue legal action. After our phone conversation, I sent a formal demand letter to Jeffries at Accurate Auto along with the itemized invoice for the expenses I incurred as a result of their negligence.

    On Friday, August 6 I checked the status of the certified letter I sent. It was noted on USPS's website that the article had been refused at by the addressee and was being returned to the sender (me). At this time, there is a formal letter of complaint that's been filed with the Bureau of Automotive Repair, NAPA Auto Care's customer service, and inquiry being made to the Ripoff Report folks. I've since learned that Michelle Jeffries, whose Facebook page shows she is married to Robert Jeffries, is listed by the Bureau of Automotive Repair as the owner of Accurate Auto, and therefore has been reported.

    Why the Jeffries' and Accurate Auto are failing to uphold their claim to taking customer service seriously, is a complete mystery to me. Why they feel it's appropriate to let a woman traveling alone with her children be stranded out in the desert overnight and not make any attempt to offer a remedy to something that was caused directly by their negligence is more than disconcerting, it's contemptuous. I urge anyone considering taking their auto care needs to Accurate Auto to reconsider and share with others this experience so others are equally informed. This isn't about money, it's about doing what's right. It's about honest, integrity, and being true to the promises you make. The Jeffries' promise is as they pledged above. Clearly they have failed on all accounts and should be held accountable.

    Side note: A review was posted to the Accurate Auto Facebook page that has since been removed. It read:

    FB-review-posted-July-23-2010  

    As I stated before, Mr. Jeffries, even if you do remove the review from your Facebook business page, this is on the World Wide Web, it won't go away.

    Other reviews can be found at Yelp.com under Accurate Auto in Chico, California (as linked throughout this post), Twitter.com, Facebook, and pretty much anywhere you look online. Because you simply can't fall short of your responsibilities and leave someone literally out in the desert, helpless, and not expect there to be some sort of karmic payback.

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    4Mar/10Off

    Bumper Sticker Exercise

    I wrote the following for a class I took a few years ago. It's a bit rough and still unedited, but I'm posting it here because (a) it's been a while, and (b) it goes hand-in-hand with the upcoming March edition of the Yet-to-be-Named Newsletter for the Chico Writers Group.

    I’ve always been the Good Samaritan, even when visiting Washington (the state) where it’s more or less illegal to help someone in need. Whether or not I could be sued for my efforts, I find it pretty appalling people can behave so poorly, but I digress.

    Luckily I live in a state that, despite its liberal litigious nomenclature, welcomes a well-intended Samaritan—to a degree. And so my story goes.

    I’d been strolling along the shaded wooded path of a beautiful city park not far from where I live when I came upon a car that glowed. Not because it was possessed or had been touched by some deity—but rather it’s lights were on. I drew closer, scouting for signs of it’s owner and came to the conclusion they must have gone off and forgot to turn off their lights, I decided I would test the door and if unlocked, reach in, turn off the lights and unlike today’s children, I didn’t feel a need to be recognized for my acts of good will and would simply take pride in knowing I saved some poor soul a heap of grief.

    The car, a late model champagne colored four door sedan (I’m horrible with knowing right off the bat makes, models and years of cars. So long as they get you where you’re going, who cares? I’d be an awful police dispatcher: “Be on the lookout for a blue ’99 Ford Nova – does Ford make Novas? See? I’m awful at that!) It seemed rather harmless, not something you’d be leery of like if it was an old panel body van without windows that anyone would know from watching crime shows is where bodies are left to rot. There wasn’t a little voice screaming in my ear to be careful or to run in the opposite direction. Step by step the manufacturer’s emblem came into view – a Honda or maybe a Hyundai, something that started with an H. There aren’t models that start with an H, are there? Well, maybe. Hybrid? Or is that a model? Did I mention I’m really bad at this?

    What did strike me, though, was the bumper sticker slapped onto the bumper. It was obviously stuck on in a hurry without care to assure it was straight or possibly, I reasoned, too much care and it wound up lopsided anyway. It reminded me of a bumper sticker my Greta read on a car while riding in the backseat of our family car when she was a small child. “Make love, not war.” It hadn’t made sense to her then and she found it quite curious that my late husband, Mel, became quite perturbed when she asked how one goes about “making” love. She shared this with me after the wake for my late husband, Mel, God rest his soul. We had quite a pleasant little laugh remembering those days.

    Still approaching the car, I began sorting through the occasional passers-by, looking for someone I’d suspect as the owner. An old hippy maybe, with long hair, handmade clothes, possibly cinched at the waist with a cord of hemp, sandals, a big droopy bag filled with books or an assortment of picked flowers from a walk while communing with nature. Or maybe a modern day hippy, a college age student with dreadlocks or brightly colored hair that clearly came from a bottle. Piercings, tats, dark clothes as my granddaughter, Shane, would say—my brain became tired from trying to picture whose owner the car—ah yes, a Hyundai Elantra, shoebox on wheels—belonged to. As I began to ponder what the “new” hippy looked like, feeling more and more like my great grandmother whose attempts to stay “hip” became fodder for the family’s laughter at the dinner table and left me feeling horribly saddened for her, I drew too close to waffle with my indecision any longer. I would either reach out and pull up on the newfangled handle that requires you to push your fingers in and under rather than the old kind I so miss that allowed your hand to come from beneath or on top as you pushed into the button with your thumb or, as I often was prone to doing, my hip; or I’d simply walk on by. The absence of footsteps, car tires rolling across the pavement or whispered conversation of anyone coming from around the bend and the bushes that made the path turn invisible, I reached out and … froze. What if the car had an alarm?

    I peered through the windows in search of the locks to see whether it was unlocked. Hard telling because like the exterior handles, the locks were equally elusive. I did notice there weren’t any stickers announcing the car was guarded by an alarm and didn’t see any blinking light on the dash. It pays to listen to your children and grandchildren prattle on about all the expensive options they pay through their teeth to add to their cars. With a deep breath, my legs primed to sprint to the nearest clump of bushes knowing I wouldn’t be able to get much further than that, I pulled on the handle. It opened without protest and I wouldn’t have even noticed through my squinted eyes it had if it wasn’t for the weight against my arm.

    Curiously amusing, a heady mixture of fresh off the loom fabric, recently hardened molded plastic and translucent motor oil wafted out. I suppose that shouldn’t have surprised me, yet it had. I honestly suspected the aroma of, well… dare I say, marijuana. I mean it made sense. Chiding myself for such a preposterous notion I nosed around in search of the switch that turned off the lights. They weren’t in their usual place or at least in the same place as those in my trusty Pontiac station wagon. I’d remembered when my late husband, Mel, rented a car shortly before he passed on two years ago this October and complained bitterly we’d have to drive only during the day because he couldn’t find the lights. It was our niece, Shelby, who’d pointed them out for us. Well, me actually and only after I begged her and made her promise not to mention it to poor Mel. It was embarrassing enough we had to stop and ask for directions when we passed into Connecticut and were on our way to White Plains, New York. I couldn’t stand the idea of putting him through even more with his heart growing weaker and all.

    My fingers worked across the dash, groaning out in painful protest. It was time for my arthritis pills and caused me a moment of frustrated sadness when I realized my walk had been extended well beyond what I had planned and would mean it would be just that much longer before I would be afforded any relief. And as much as I could have gone about feeling all sorry for myself, I wasn’t being of any help to this poor soul and was only making the situation worse as I stood there with the door open and the little light on the roof of the car turned on, no doubt draining what little was left out of the battery’s juice. None of the buttons made sense. I thought I had found it and pressed the gadget only to watch in horror as the windshield wipers began to swish across the polished glass, dragging about bits of seedpods that had fallen from the trees above. And then it came to me, this was a new car and being that as it was, surely there was an owner’s manual in the glove compartment. I closed the door and walked around to the passenger’s side, taking care to wait for oncoming traffic while searching a moment or two for anyone belonging to the Hyundai. A whole slough of cars siphoned by reminding me the construction slated to begin at eight on the dot must have begun. My heart pounded, my mouth drew lemon-puckered dry because eight meant I was precisely forty-five minutes behind. I hadn’t expected this would take such a long time, but now that I was well into it, I might as well see it through. Heaven forbid a well-meaning neighbor watched me from behind her sheers taking careful notes of my turquoise earrings dangling from my sagging lobes like tear drops (given to me by my great niece, Alexandria), the matching Heddy knit tank top beneath the Egret white cotton safari-styled button-down camp shirt, walking short slacks in my classic beige and, as always, sensible no-nonsense brown oxford walking shoes, would ring up the police to report me as a thief. And while I was quite certain any sensible policeman would see I wasn’t capable of stealing as evidenced when my pockets tipped inside out would reveal, it would be their duty to haul me in and book me until it all could be sorted out. I doubt very much I’d survive even an hour in a holding cell and this thought spirited me along to finish up the good works I had set out to do. Oh how I hated myself at that moment for being such a busybody! My sweet Mel, rest his soul, was right, sometimes I’m too much of a do-gooder and get myself into a peck of trouble all for naught.

    As I waited for the line of cars to pass on by, I peered into the back window and saw a curious object just begging to be inspected. I reasoned it could have been the owner’s manual I was in search of and was reminded of the time when my sister’s late husband, Marcus, had purposefully left their manual in the back of their Chevy Impala on the floorboard so that when he was caught in traffic or stuck waiting for a long, lumbering train of well over a hundred cars passing by, he’d flip through it. He was such the mechanic, dear sweet Marcus, rest his soul. What harm would it do to reach in and examine it, especially if my wait for the string of cars would only result in a longer wait before I’d be afforded relief from the rising pain in my joints that could have been cut in half or possibly more if I just reached in and checked? None, of course and so I pulled the door open and bent over to reach it across the back bumpy bit and into my twisted fingers. Alas, it was only a school binder of sorts. Not one of those fancy, three-ring binders like the kind I had used when I went off to college where you could add and remove paper at will, picking and choosing the colors and sizes of lines to meet your own tastes—or professor’s requirements; but rather a curious plastic sheeted simple folder with a thick cardstock weight paper in the inside. Like the Elantra, it was new. It had a simple, even shine without even so much as a scruff across it. And when I pulled it open, it resisted as if it had never been shown the sun’s light before that very moment. Only it must have since sticking out of a flap of sorts was a sheet of paper. Lined paper with those little torn jagged edges I find so revolting. Whenever I see them, I’m compelled to pick them off until the side is as smooth, crisp and even as the other like a mother eradicating her teenager’s zits from his face the moment they glare angry and red from across the bowl of corn puffs drowned in milk. I would have expected the writing across the page to have been equally messy, filled with a thunderous roar of strokes that bent helter skelter across the once pristine white now mixed with smudges of the dried blue ink page. Instead the writing wasn’t unlike my own, flowing all in the same direction, perfect loops, smooth lines not too long and not too short topping off Ts and simple dropped dots above the i instead of those silly circles you could drill a nail through and still see around the quarter-inch head or what I feel are equally repugnant when mixed with cursive: bubbly hearts. This was the writing of someone who had spent the third grade day in and day out practicing each letter of the alphabet in cursive until it was perfected and a gold star was affixed beside your name on the bulletin board just next to the classroom door. There wasn’t a name on the paper that I could see, although it could very well have been on it but hidden away beneath the flap or on the backside. Either way, it wasn’t the manual I was looking for and a gap was coming in the traffic passing by, so I returned it to where I hoped I had found it and made my way about the car.

    Unfortunately the pause in traffic didn’t provide me with ample time for my ample hips to squeeze in between the door and the interior while attempting to pry open the glove box whose latch eluded me for the longest spell of time. Driven by the notion I was being carefully observed by that well-meaning neighbor, I slipped into the passenger’s seat and let the door close next to me. Bending down to better examine the compartment’s latch, I didn’t notice a figure approaching the car. It wasn’t until I heard a secreted lever hidden in the car’s doors make a funny ratcheting noise that I looked up and spotted someone quickly approaching.

    I’m the first to admit my eyesight has greatly deteriorated over the years and has rendered me practically useless without a set of thick lenses perched atop my nose for nearly half my life. Yet despite my heavy reliance upon and consistent use of them, I still don’t like their weight. Every opportunity I get to remove them, I take advantage of and this was just one of those times. My close friend, Rowena, chides me for not wearing them during my daily walks saying that I’m missing out on the beauty of all that’s around me, the rich purples of the Birds of Paradise Mrs. Beasley grows in her garden, the scarlet hues of the wild berries’ leaves along the path and the sunset array of colors bursting from the trees in the late fall. I contend that with them, I’d be too caught up in the colors and all that I can see that I wouldn’t appreciate the sounds that come to me when I go for my walk, like the children giggling gleefully as their mothers or sitters push them higher and higher in the swings on the playground or the cardinals whistling about in the treetops busy with their work or wooing a mate or the gentle thwack of the paper being lofted onto the porches by the paperboy riding on his old hand-me-down bicycle that squeaks only loud enough for ears acutely tuned such as mine. Had I been concerned with Rowena’s criticism of me, I might have been able to afford myself enough time to scramble free of the car and save myself an enormous amount of embarrassment because I would have been able to see the person making a beeline for the car with those nasty glasses pinned to my face.

    As it was, once the latches moved about, the gig was up, as the kids today would say. There was not even the slightest chance I could move quickly enough and even if there had been, the second wave of traffic since I’d settled my weary hips into the fresh new seat prevented me from escape. All I could do was sit there looking quite embarrassed watching as the blob of peachy-white topped with a spray of dark grew larger. In the seconds that passed, my ears filled with a static that reminded me of when my mother would set about tuning in the radio every Sunday evening before Abbott Mysteries came on and I could swear I could hear my dear Mel calling softly from the heaven’s above. My tongue thickened, threatening to swell up large enough to choke the last breath out of my lungs. I felt dizzy and as much as I wanted to close my eyes, all I could do was stare stupidly at the blob moving towards me.

    The door swung open and the blob, shape beginning to form into a face with more recognizable features, peered in at me. I breathed in a delicious scent of jasmine realizing that wasn’t the earthy fragrances from the outdoors wafting in when the rich full scent of vanilla wafted about my light head. The kids today have a name for the toilet water they use; even claiming the right combination can change your mood. They call it aromatherapy. I can now see why, because despite the fear that balled itself in my belly and scratched defiantly at my innards, I did feel the strange sense of happiness.

    “Gee, Grams,” the tinkle singsong voice of my Greta’s youngest floated in with the tantalizing scent she was wearing. “I’ve been looking all over for you! It may have been well past noon before I would have found you if I hadn’t spotted the lights I left on by accident.”

    “You’ve been looking for me?” I asked, confused.

    “Of course! Did you forget?” She pushed her keys into the ignition and then turned toward me, looking at me as if she was waiting for me to say or do something.

    “Grams, your seatbelt?”

    Ah! How silly of me! I fumbled about a bit and with the careful help of my granddaughter, got myself settled in.

    “Ready to go see the doctor about renewing your arthritis medication?”

    I suppose I should consider investing in one of those newfangled electronic gadgets all my kids and their kids have these days that remind you of everything you’re supposed to be doing and prodding you with a selection of chirps, chortles or entire songs they plug in from their computers if you haven’t gotten to it yet. That’s if I manage to make it past my 70th birthday without putting myself into another tailspin and dropping dead of a heart attack. Until then, my plan is to keep my mouth shut. I’d never forgive myself if it slipped out how forgetful I am and one of my well-meaning kids mistakes it for Alzheimer’s and sends me off to live in an old folk’s home.

    K. Leung, 2008
    All Rights Reserved

    Exercise:
    Write down a bumper sticker you like. (It's a good idea to exchange with someone else so you are working with one you don't actually remember.) Describe the car (van, truck, SUV) this bumper sticker is stuck on--make, model, year, color, condition. Open the door. Describe the smells and textures. Name three objects you find. Name a fourth object you're surprised to find there. Look up. Here comes the owner. Who, walking how, wearing what, carrying what, with what facial expression? The owner says something. What? (Burroway, 20)

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    10Dec/09Off

    Knots

    I learned to tie a new type of knot today.

    I was fascinated by it. The straight line of one part of the cord. The rounded, looping curve of the other half and how it wound around the straight side as if hugging it.

    The harder I pulled on the looped half, the tighter it wound around the straight side. The stiffer the straight side seemed to become, as if it had been threaded around a bit of wire, when the looped side squeezed over it.

    If I pulled the end of the looped side, it would slide up the straight side like a merry-go-round horse rides a pole. But then, all my work disappeared. The looped became straight and the straight seemed to taunt me. I resolved the issue by weaving a finger in at the top where the straight side bent into the looped side. Whenever I tugged at either end of the cord, the bend at the top remained.

    My finger, however, grew purple and hurt, then tingled.

    Tingly. I like that sensation.

    Devoid of pain. Pleasant, actually.

    Did you know that if you push past the pain, you can actually begin to tingle? It's a fascinating experiment. Each time I tried a new form of the exercise, the results were always the same. Sooner or later, the tinglies would come and on its heels, a sense of euphoria.

    But then, after the tingly sensation and the euphoria, both would go away. There's nothing left. No pain. No tingles. No euphoria. No headiness. Nothing. It's like the complete absence of being.

    I think I may have liked that better than everything else.

    Some say that absence is death. Or the equivalent.

    Possibly.

    I would know about those kinds of things, wouldn't I?

    I learned a new knot today.

    I studied it closely. I tried out several ways to move it. Up. Down. To the very end when it would disappear. Tight against my finger. And then a stick. Finally, I fashioned a neck tie.

    The tingles brought the euphoria.

    After that, the blankness stared straight into my open eyes.

    I think that's the last slipknot I'll ever tie.

    -----

    December 10, 2009

    © 2009, Kathie Leung. All Rights Reserved.
    No portion of this may be copied, transmitted, printed, or otherwise disseminated in part or whole without the express written permission of the author. 

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    2Dec/09Off

    My 2009 NaNoWriMo FAQ

    2009 National Novel Writing Month (NaNoWriMo) is over, 65,229 words later. Yes, it wasn't the full out 90K words I intended on reaching (what the hell was I thinking), but at least it's a good start.

    iRONicSuicides-smWhat will come of iRON-ic Suicides, your 2009 novel? (It's pronounced Ironic Suicides for those of you stuttering with the name like my mother did; which, by the way, she became a character in it because she helped sponsor me through her charitable donation to the Office of Letters and Light.) It goes on the back burner for now. I've plotted and stayed fairly true to the plot, so it won't be so hard to pick back up and finish the first draft.

    Did you finish the novel? No. A decent sized novel is roughly 250-300 pages (paperback). A trade paperback has an average of 300 words a page, therefore 75-90,000 words. I'm about 2/3rds done - with the first draft.

    When will you finish iRON-ic Suicides? I'll go back to it after I take care of some other irons in the fire. Right now, I have another manuscript, MSD (sorry, that's all I'll reveal about the title right now for a number of reasons) which came from my first NaNo novel, then titled And Then There Was Sam . . .. Once I have that one done and sent out, I'll probably pick up last year's NaNo novel, The Haunting of Mira Beck, pound the putty out of it and ship that out.

    msd-smallAD-Summers-sm haunting-sm 

    MSD/First NaNo // Dani Summers (2007) // Haunting of Mira Beck (2008)

    What about your other NaNo novels? In 2007 I wrote one that started out as a mainstream mystery but then came back, tweaked it and wrote it as a young adult novel. Yet will need a lot of work to get the voice right in it. Or possibly rework the main character and torque the plot a bit to turn it into a mainstream mystery. I'm not sure yet, but as it stands right now, that one doesn't seem to be working as I'd hoped. iRON-ic Suicides will probably be finished up long before the one about Dani Summers. Or was it Sommers? See? I don't even remember!

    Did you give in and tell your husband you were participating in this year's NaNoWriMo? No. The good news is, this year I managed to fulfill my goal of NaNoing without telling my husband I was participating. Mom likes to think I'm keeping secrets. No. I'm surviving, Mother. It was merely a test. Had it been a real emergency, I would have thrown him a life preserver and told him to have it on stand-by, demanded he take off the entire month of November and sequestered myself in the back storage shed along with my handy espresso machine and bars of Trader Joe's dark chocolate. The kidlets knew and I had them promise me they wouldn't spill the beans. However, when my mother pointed out that if I got them to keep secrets from my husband, I couldn't complain in a vice versa situation. So the very next day I qualified that and said that they weren't to volunteer the news but if they were asked, they could certainly tell him.

    Does your husband know, now? Yes. And that's all I'll say.

    Why do you do the NaNoWriMo if it takes away from getting a manuscript out and published? I ask myself this all the time. Usually the time NaNo comes up, I'm already getting frustrated with the current manuscript and look forward to taking the month off to create an entirely different story. But this might change soon. I might participate in NaNoEditMo (February or March, I believe) and forego WriMo. I'm still undecided. February is a very busy month for me, odd as it seems.

    Got a question about my participation in NaNoWriMo? Ask away!

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